Sales Policies

Tiles are sold in 20 SF cases of loose tiles or mounted panels, unless otherwise noted.

Base colors (Earth, Asphalt and Flint) ship within 1-2 business days. Soot, Pitch, Chalk, Rustic and Limestone ship within 1-2 weeks. Custom products have a lead time of 4-6 weeks. Orders over 200 SF may have an extended lead time.  

Once your order has shipped, you will receive an email with tracking information. 

Returns on full cases within 30 days are accepted with a 20% restocking fee.  Please contact us for an RMA#.

Custom orders are non-refundable and non-returnable.

Slate-ish prices are subject to change at any time.  Because our supply of raw material is variable, we normally offer sale prices on those items we have extra stock in.  

Volume discounts are available - please contact us for details on orders over 400 sf.

Shipping Policies

All US Domestic case orders and Sample Sets are shipped via FedEx Ground. Free Samples are shipped USPS, and transit time is normally 1-5 days for either, depending on your location. 
Shipping charges are a flat rate of $20/item. Orders over $555 get free shipping applied automatically at check out!
 

Freight

Freight shipments will ship with the best rate available through various Freight Companies.  If you have a specific freight company you would like us to use, please contact us.  

International

International shipments may incur additional shipping charges for time-sensitive deliveries.  We normally use DHL for both small tile quantity and pallet quantities.  In most cases, VAT will be due upon delivery, and is the responsibility of the receiver.  
Shipping to other countries will usually see shipping charges between $3 and $6 per square foot.
You may also provide your DHL or FedEx account numbers to cover shipping costs.  

International sample orders:  We have changed our shipping for samples and small orders to DHL pricing.  Our efforts to offer less expensive shipping through USPS have resulted in many delays, no tracking, and other shipping issues.  DHL is fast and reliable - usually 3-5 transit days and full tracking is available.   Please contact us if you have questions.