Sales Policies

Tiles are sold in loose format, in 20 square foot cases, or 10 square foot half-cases.  

In-Stock tiles ship within 1-2 business days.  Special order products have a lead time of 2-3 weeks. Orders over 200 SF may have an extended lead time.  

Once your order has shipped, you will receive an email with tracking information. 

Returns on full cases within 30 days are accepted with a 20% restocking fee.  Please contact us for an RMA#.

Custom orders are non-refundable and non-returnable.

Slate-ish prices are subject to change at any time.  Because our supply of raw material is variable, we normally offer sale prices on those items we have extra stock in.  Changes to prices will normally happen on the first of the month, ether to begin or end a sale.   

Volume discounts are available - please contact us for details on orders over 500 sf.

 

Shipping Policies

All US Domestic orders are shipped via FedEx.  Samples are shipped Express Saver, and transit time is normally 1-5 days, depending on your location.   10 and 20 SF Cases are shipped FedEx Ground, which is 1-4 day transit.  
All Continental US shipping is Free!!!  

Freight

Freight shipments will ship with the best rate available through various Freight Companies.  If you have a specific freight company you would like us to use, please contact us.  

International

International shipments may incur additional shipping charges for time-sensitive deliveries.  We normally use DHL for both small tile quantity and pallet quantities.  In most cases, VAT will be due upon delivery, and is the responsibility of the receiver.  
Shipping to other countries will usually see shipping charges between $3 and $6 per square foot.
You may also provide your DHL or FedEx account numbers to cover shipping costs.  

International sample orders:  We have changed our shipping for samples and small orders to DHL pricing.  Our efforts to offer less expensive shipping through USPS have resulted in many delays, no tracking, and other shipping issues.  DHL is fast and reliable - usually 3-5 transit days and full tracking is available.   Please contact us if you have questions.